If you are not satisfied with your order, please feel free to return your purchase for a refund any time up to 30 days from the date of purchase. There are however, a few guidelines which you should be aware of:
- All returns must be accompanied by a copy of our original invoice and order number.
- Any promotional material that was provided to you with your purchase (for example free promotional products or giveaways) must be returned with the product.
- If, in error, a different product was shipped from what was ordered, we will pay for all shipping charges related to the return. Otherwise, you will be responsible for any shipping charges incurred.
- Returned product must be in its original condition and cannot be used or fitted.
- Returned items should be in its original packaging.
- We reserve the right to refuse a refund on goods which are not returned in accordance with our returns policy and may require that you pay the shipping charges associated with returning the goods back to you.
- Any duty or taxes occurred when shipping the return back to Title will be deducted from the return amount.
Non-Refundable Items: Due to the custom nature of laser engraving, all laser engraved items are non-refundable and non-exchangeable. Once your order is placed, we begin the engraving process immediately, making it impossible to alter or cancel. Please ensure that all details, including spelling and design, are correct before finalizing your purchase.
Exceptions: If you receive a laser engraved item that is defective or incorrect due to our error, please contact us within 10 days of receiving your order. We will gladly work with you to resolve the issue.
If you have any questions about this policy, feel free to reach out to our customer service team at feedback@titlemtb.com.
Refunds will be processed within five to ten business days of receiving the returned goods at our warehouse. *Please note that a 10% restock fee will be applied to any return.*