WHAT SHIPPING METHODS ARE AVAILABLE?

All orders in Canada are shipped with Canada Post. They have a proven track record of being very reliable and provide a tracking number for you convenience. Orders destined to the USA we use USPS. For any international orders we ship via DHL. 

INTERNATIONAL TAXES AND CUSTOM FEES?

If you've placed an order outside of Canada, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs authorities to learn more about how your country handles taxes and duties.

We are not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees on each item that is ordered. Customers may be responsible for multiple customs charges from their customs office if multiple items are ordered that are shipped separately. These fees are set by your local postal service or customs office and are the responsibility of the customer.

Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.

HOW LONG DOES IT TAKE TO GET A TRACKING NUMBER FOR MY ORDER?

All orders will be shipped within 48 hours of purchase, times will vary depending on destination. You will then receive a tracking number that will let you know the estimated time of package delivery. 

WHO SHOULD I TO CONTACT IF I HAVE ANY QUESTIONS?

please contact us via the "contact us" option on the website, we will get back to you with a response as soon as possible.

HOW DO I KNOW IF SOMETHING IS IN STOCK?

If the product is on the website then it is in stock and ready to ship (most orders are picked, packed, and shipped in under 2 business days).

HOW CAN I CANCEL OR CHANGE MY ORDER?

Once an order is placed it is automatically sent to our warehousing staff. Once an order is placed it cannot be modified or changed. For returns please see our return policy.