Yes, every country has their own duties and taxes that need to be paid upon delivery. For European customers we do not charge VAT on our website so that will be collected at the door.
Yes, everything our athletes ride on their bikes are production parts that can be purchased on our website.
Yes, we have a manufacturer defect warranty on all our products. Please see this link for further information.
Currently we do not offer the ability to have custom colors.
Only one discount code will work with each order.
Every AH1 handlebar comes stock at 800mm width with cut lines down to 730mm
No, we do not cut any handlebars at our warehouse location.
No, we can only accept returns on products that are new, unmounted, uncut, with the original packaging. Upcycled products cannot be returned and are final sale.
The seatpost clamp will always be bigger compared to the seatpost as it has to go over the seat tube. It is best to measure the outside of your frame to get an accurate measurement or search online for your specific frame specifications.
Our clipless pedals are SPD compatible and come with SPD cleats to mount to your preferred riding shoe.
Similar to our Connect flat pedals, you can remove or replace the pins on our clipless pedals.
4mm pins that are removable
The outside pins are 5.5mm and in the inner pins are 4.5mm making it have a concave feeling.
You can purchase a replacement spindle kit from us and easily replace the spindle if it is worn.
Our carbon seatposts should be torqued to a maximum of 6nm.
No, all direct mount stems attach directly to the fork crown, so they are often designed for specific fork models or types, such as dual-crown downhill forks from Fox, RockShox, Ohlins, or Marzocchi.
Yes, the DM1 stem bolts include 4 of the M6 x 18mm and 4 of the M6 x 20mm.
Our FORM bar has a unique shape that offers a more compliant feel while maintaining stiffness and cornering control. Our FORM bars are offered in both aluminum and carbon.
We recommend a carbon cutting blade or High Tooth per Inch (TPI) blade (24-32TPI saw blades are acceptable)
A small Head tube outside diameter must be 54mm or less
This is by design to be able to quickly disassemble the gyro for cleaning and lubrication.
Yes, the colors should match perfectly between all our anodized components.
Yes, the colors should match perfectly between all our anodized components.
A 5mm allen key is what is needed to tighten. This will be the same tool you need when tightening our stem bolts.
The JS1 has 8mm rails. 1mm thicker than standard MTB saddle rails to allow for more strength.
Torque locking bolt to 3-4Nm. Test the grip to make sure it does not spin under twisting force. If so, tighten until spinning ceases.
The MS2 is shorter compared to the MS1. The MS2 also has thicker foam so it will be more comfortable to pedal long distances.
Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!
Torque all stem bolts to 5-6Nm.
Note: It is highly recommended to check the torque spec twice before riding!
No, this axle kit is meant for the Connect aluminum flat pedals. This product will change the stance measurement on the Clipless pedals.
No, the process is quite easy! All you need is a ¾ socket. Simply remove the old spindle and install the new one. This should only take a minute or two.
