Mountain Bike Parts FAQ - Orders, Returns & About – Title MTB
Free shipping over $199 within Canada/USA, and over 249€ in Europe Free shipping over $199 within Canada/USA, and over 249€ in Europe
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FAQ

ANSWERS TO YOUR QUESTIONS

General

WHAT IS "TITLE"?
Title is a rider owned and operated mountain bike component company that specializes in making high end components. 

HOW CAN I GET SPONSORED BY TITLE?
Catch our attention by tagging @titlemtb and using the hashtag #titlemtb in your posts on social media - we're always watching. 

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
All orders in Canada are shipped with Canada Post. They have a proven track record of being very reliable and provide a tracking number for you convenience. Orders destined to the USA we use Fedex or UPS. For any international orders we ship via DHL, Fedex, or UPS. 
INTERNATIONAL TAXES AND CUSTOM FEES?

If you've placed an order outside of Canada, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs authorities to learn more about how your country handles taxes and duties.

We are not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees on each item that is ordered. Customers may be responsible for multiple customs charges from their customs office if multiple items are ordered that are shipped separately. These fees are set by your local postal service or customs office and are the responsibility of the customer.

Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.

HOW LONG DOES IT TAKE TO GET A TRACKING NUMBER FOR MY ORDER?

All orders will be shipped within 48 hours of purchase, times will vary depending on destination. You will then receive a tracking number that will let you know the estimated time of package delivery. 

DOES TITLE HAVE A STORE FRONT SO I CAN SEE THE PARTS IN PERSON?
Unfortunately we do not have a physical store front in Canada at this time. Currently we ship all our orders around the globe from our Kelowna facility. We do however offer free shipping on all orders over $249 within Canada and the USA. We are also working to get distribution set up with bike shops around the world. More information about this will be available in the coming months.

Orders and Returns

WHO SHOULD I TO CONTACT IF I HAVE ANY QUESTIONS?
please contact us via the "contact us" option on the website, we will get back to you with a response as soon as possible.
HOW DO I KNOW IF SOMETHING IS IN STOCK?
If the product is on the website then it is in stock and ready to ship (most orders are picked, packed, and shipped in under 2 business days).
HOW CAN I CANCEL OR CHANGE MY ORDER?
Once an order is placed it is automatically sent to our warehousing staff. Once an order is placed it cannot be modified or changed. For returns please see our return policy.

General

Do I have to pay taxes if I order outside of Canada?

Yes, every country has their own duties and taxes that need to be paid upon delivery. For European customers we do not charge VAT on our website so that will be collected at the door.

Are these the exact parts the athletes are riding at Crankworx?

Yes, everything our athletes ride on their bikes are production parts that can be purchased on our website.

Do you have a warranty?

Yes, we have a manufacturer defect warranty on all our products. Please see this link for further information.

Can I order custom colors?

Currently we do not offer the ability to have custom colors.

Do discount codes work on already discounted products?

Only one discount code will work with each order.

Handlebars

How wide is the AH1?

Every AH1 handlebar comes stock at 800mm width with cut lines down to 730mm

Can you cut my bars for me?

No, we do not cut any handlebars at our warehouse location.

I cut my handlebars, can I still return or exchange them?

No, we can only accept returns on products that are new, unmounted, uncut, with the original packaging. Upcycled products cannot be returned and are final sale.

What is the difference between the FORM and AH1 handlebars?

Our FORM bar has a unique shape that offers a more compliant feel while maintaining stiffness and cornering control. Our FORM bars are offered in both aluminum and carbon.

Can I cut carbon the same way I cut aluminum?

We recommend a carbon cutting blade or High Tooth per Inch (TPI) blade (24-32TPI saw blades are acceptable)

STEMS

Can I use the DM1 Direct Mount Stem on every bike?

No. Direct mount stems attach to the fork crown and are designed for specific dual-crown forks from Fox, RockShox, Ohlins, Marzocchi, and similar.

Can I use the DM1 Oil Slick Bolts on other stems?

Yes. Includes 4 of M6 x 18 mm and 4 of M6 x 20 mm.

How tight should the ST1 Stem bolts be?

Torque all stem bolts to 5 to 6 Nm. Check torque twice before riding.

Pedals

Are the CONNECT CLIPLESS Pedals SPD compatible?

Our clipless pedals are SPD compatible and come with SPD cleats to mount to your preferred riding shoe.

Can I remove the pins from the CONNECT CLIPLESS Pedals?

Similar to our Connect flat pedals, you can remove or replace the pins on our clipless pedals.

What is the pin height of the CONNECT CLIPLESS Pedals?

4mm pins that are removable

What are the pin heights on the CONNECT Flat Pedals?

The outside pins are 5.5mm and in the inner pins are 4.5mm making it have a concave feeling.

How can I service the spindle?

You can purchase a replacement spindle kit from us and easily replace the spindle if it is worn.

What are the pin heights on the CONNECT Flat Pedals?

No. It is only for CONNECT aluminum flat pedals.

Is the Connect Pedal Axle Kit hard to install?

No. Use a 3/4 socket to swap spindles in a couple of minutes.

SEATPOSTS AND SADDLES

What size rails does the JS1 have?

The JS1 has 8mm rails. 1mm thicker than standard MTB saddle rails to allow for more strength.

What is the difference between the MS1 and MS2?

The MS2 is shorter compared to the MS1. The MS2 also has thicker foam so it will be more comfortable to pedal long distances.

What torque spec should I use on the CP1 Carbon Seatpost saddle clamp?

Max 6 Nm.

SEATPOST CLAMPS AND HEADSET PARTS

How do I know what size Seatpost Clamp to order?

Choose based on the outside diameter of your frame’s seat tube.

Does the Headset Spacer Kit color match other Title parts?

Yes, anodized colors match across components.

Does the Headset Top Cap and Bolt color match other Title parts?

Yes.

What size allen key do I need for the Headset Top Cap and Bolt?

A 5 mm allen key.

GRIPS AND BAR ACCESSORIES

How tight should the LO1 Lock-On Grips be on the handlebar?

Torque the lockring bolt to 3 to 4 Nm. Test for twisting and tighten further if needed.

BRAKES AND GYRO SYSTEM

What size G1 Gyro Brake System does my bike need?

Your head tube outside diameter must be 54 mm or less.

The bearing on my G1 Gyro looks broken with a slit. Is it defective?

No. The slit is intentional for quick cleaning and lubrication.

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